Glacial Ice SMS Terms & Conditions
Program name: Glacial Ice Order Text Notifications
Program operator: Glacial Ice, Orlando, FL — https://www.glacialice.com
Last updated: July 10, 2026
1. Program description
Glacial Ice sends transactional text messages only about ice delivery orders. If you opt in, you will receive messages such as: confirmation that we have received your order request, order status updates, and delivery notifications (for example, a text when our driver is on the way). This program does not send marketing, promotional, or advertising messages.
Messages are sent from (407) 250-8717.
2. How you sign up
You can sign up for this program in exactly two ways:
By website form: check the optional SMS consent checkbox on our contact form at https://www.glacialice.com/contact-us and submit the form. The checkbox is unchecked by default and entirely optional.
By phone, verbally, during an order call: when you place an order by phone at (407) 250-8717, our phone assistant or a member of our team will ask once whether you would like text updates about your order — noting that standard message rates apply and that you can text STOP at any time — and will sign you up only if you clearly agree. Your first text will repeat that message and data rates may apply and that you can reply STOP at any time to opt out. We keep a record of the date and time of your consent and the call recording.
With either method, opting in is entirely optional and is not required to place an order or use any Glacial Ice service. Consent to receive text messages is not a condition of purchase. Your SMS consent is collected separately from any other agreement and applies only to this program. Simply placing an order — online or by phone — does not sign you up for text messages; you are enrolled only when you explicitly opt in by one of the two methods above. Texting a keyword to our number does not sign a new user up for this program.
3. Message frequency
Message frequency varies and depends on your order activity. A typical order generates 1–3 messages (order received, status update, delivery notification). You will not receive recurring messages unrelated to an order.
4. Cost
Message and data rates may apply. Glacial Ice does not charge for this program, but your mobile carrier's standard messaging and data rates apply according to your mobile plan.
5. How to opt out
Reply STOP to any message to opt out at any time. After you text STOP, we will send one final message confirming that you have been unsubscribed, and you will receive no further messages. If you previously opted in and then texted STOP, you can restore your consent at any time by texting START to (407) 250-8717 or by opting in again through either sign-up method above. Texting START does not create a new opt-in; it only reactivates consent you previously gave.
6. Help and customer support
Reply HELP to any message for assistance. You can also call us at (407) 250-8717 or email info@glacialice.com.
7. Privacy
Your privacy matters to us. In connection with this SMS program, we use your mobile phone number only to send the order messages described above. We do not share, sell, or transfer your mobile phone number, SMS opt-in data, or consent status to any third parties or affiliates for marketing or promotional purposes. Our full Privacy Policy is available at: https://www.glacialice.com/privacy-policy.
8. Carrier disclaimer
Carriers are not liable for any delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside Glacial Ice's control.
9. Changes to these terms
We may update these SMS Terms from time to time. The current version will always be posted at https://www.glacialice.com/sms-terms. Material changes will be reflected in the "Last updated" date above.
10. Contact
Glacial Ice — (407) 250-8717 — info@glacialice.com — https://www.glacialice.com